Workshop Manager

If you're an experienced workshop leader ready to lead a high-performing operation, we want to hear from you. We're seeking an exceptional Workshop Manager to drive operational excellence, lead and develop a high-performing team, and deliver outstanding results across every aspect of the workshop.

 

About the Role

As Workshop Manager, you will oversee all aspects of workshop operations, driving productivity, profitability, safety, and service excellence. You'll lead and develop a skilled team of technicians, apprentices, and support staff while fostering a culture of accountability, continuous improvement, and outstanding customer service.

 

Key Responsibilities

• Lead and manage all day-to-day workshop operations.
• Drive productivity, efficiency, quality, and profitability across the workshop.
• Build, mentor, and develop a high-performing team of technicians, apprentices, and supervisors.
• Oversee workshop planning, job allocation, and workflow to maximise capacity and meet customer expectations.
• Monitor workshop performance, KPIs, and financial results, implementing improvements where required.
• Champion workplace health and safety, compliance, and quality standards.
• Work collaboratively with Service, Parts, and other departments to deliver an exceptional customer experience.
• Build strong relationships with customers, suppliers, and internal stakeholders.
• Identify opportunities to improve processes, systems, and team performance.
• Foster a positive culture focused on teamwork, accountability, and continuous improvement.

 

About You

You're a proven workshop leader with extensive heavy vehicle experience and a track record of leading successful teams. You're commercially minded, passionate about developing people, and thrive in a fast-paced environment where quality and customer satisfaction are key.

 

To Be Successful You Will Have

• Significant experience leading a large automotive or heavy vehicle workshop.
• Trade qualification as a Heavy Vehicle Diesel Technician (preferred).
• Strong leadership skills with the ability to inspire, mentor, and develop high-performing teams.
• Demonstrated experience managing workshop productivity, financial performance, and operational efficiency.
• Excellent organisational, planning, and problem-solving skills.
• Strong communication and relationship-building abilities.
• A commitment to safety, quality, and continuous improvement.
• The ability to lead change and drive operational excellence.
• A customer-first mindset with a focus on delivering outstanding service.

 

About Us

Big Chief Hire, a proud member of the Northeast Auto Group, is your go-to supplier for truck and heavy machinery hire across Australia. We provide an extensive range of hire equipment — from earthmovers to trucks — tailored to suit every project. 

 

Whether you need wet hire with skilled operators or dry hire where you take the controls, Big Chief Hire is committed to delivering exceptional service, reliable machinery, and flexible hire solutions. You can count on us to keep your project moving.

Established in 1978, the Northeast Auto Group is a national award-winning automotive retail and service organisation employing 600 people in South Australia, Victoria, Queensland, New South Wales and Northern Territory.

We deliver a complete customer experience through multiple business units to provide the highest quality of service and innovative solutions. Our group of companies include Light and Heavy vehicle dealerships, Engineering and Manufacturing division, Agricultural and Construction Equipment Solutions partnering with renowned and reputable OEM brands across the nation.

We are a high-performance business. Our success is built on hard work and skilfulness. We employ the best, and we invest in our people to make sure their knowledge is second-to-none. We go the extra mile, and we will always deliver.

Ready to make the move?

Accelerate your career and apply now.

*Please note that as part of the recruitment process you may be requested to undergo various pre-employment checks, such as a Right to Work in Australia Check, National Criminal Police Check or a Pre-Employment Medical.

Northeast Auto Group is an Equal Opportunity Employer and welcomes applications from a diverse range of backgrounds to apply for our positions. Northeast Auto Group is committed to creating an inclusive work environment for all employees.

In order to maintain a safe work environment and comply with legal regulations Northeast East Auto Group conducts random drug and alcohol testing as part of its employment policies.

Respectfully, no agencies please.