Sitrak Service Manager

We are seeking a hands-on Heavy Vehicle Service Manager to lead our new Sitrak brand within Northeast Auto Group, driving strong leadership, efficiency, and exceptional aftersales service while building a high-performing service team.

 

About the Role

We’re looking for a dynamic and customer-focused Service Manager to lead our new Sitrak Heavy Vehicle Service Department and drive customer satisfaction to the highest level. Northeast Auto Group is located in Burton, SA. As a Service Manager you will Lead, Inspire, Deliver Excellence to all stakeholders

Working together with our Workshop Manager, you’ll oversee the customer-facing side of the department, manage a team of Service Advisors, and ensure every interaction reflects the outstanding reputation our dealership is known for.

 

What You’ll Do

• Lead the daily operations of the service department, ensuring effective scheduling and booking mix.
• Oversee and continuously improve the customer journey, from booking through to service completion.
• Support Service Advisors with enquiries, bookings, complaints, and customer communication.
• Build and maintain strong relationships with OEMs and franchise support teams.
• Mentor, coach, and develop service staff to achieve peak performance.
• Collaborate with the leadership team to uphold dealership standards and achieve results.
• Monday - Friday and Every 2nd Saturday as required

 

What You’ll Bring

• Passionate for the heavy vehicle industry!
• Experience in Service Management is highly desirable
• A genuine commitment to delivering exceptional customer service.
• A customer-focused, positive attitude.
• A valid driver’s licence.
• Proven leadership experience with a track record of motivating and managing teams
• Strong organisational and administrative skills to keep operations running smoothly.
• Excellent communication skills – both written and verbal.
• Familiarity with AUTOit -Units will be highly regarded.

 

Why Join Us?

At Northeast Auto Group, we know our people are our greatest strength. We welcome applicants from diverse backgrounds – whether you have a strong automotive service background or proven people management experience in another industry. If you’re ready to take the next step in your career, bring your skills, energy, and passion for customer service to our team. We’ll support your professional growth and provide the tools you need to succeed in a fast-paced, rewarding environment.

 

What we offer:

We are happy to reward our staff for meeting the day-to-day challenges faced head on and as such you'll receive:

• A competitive pay structure, a generous incentive scheme and fully maintained company vehicle.
• Career growth and professional development within a supportive team.
• A family-owned organisation that values safety, collaboration, and inclusivity

 

About us

Established in 1978, the Northeast Auto Group is a national award-winning automotive retail and service organisation employing 600 people in South Australia, Victoria, Queensland, New South Wales and Northern Territory.

 

We deliver a complete customer experience through multiple business units to provide the highest quality of service and innovative solutions. Our group of companies include Light and Heavy vehicle dealerships, an Engineering and Manufacturing division, Agricultural and Construction Equipment Solutions partnering with renowned and reputable OEM brands across the nation.

We are a high-performance business. Our success is built on hard work and skilfulness. We employ the best, and we invest in our people to make sure their knowledge is second-to-none. We go the extra mile, and we will always deliver.

Ready to make the move

Accelerate your career and apply now.

*Please note that as part of the recruitment process you may be requested to undergo various pre-employment checks, such as a Right to Work in Australia Check, National Criminal Police Check or a Pre-Employment Medical and random drug and alcohol testing throughout employment.

Northeast Auto Group is an Equal Opportunity Employer and welcomes applications from a diverse range of backgrounds to apply for our positions. Northeast Auto Group is committed to creating an inclusive work environment for all employees.

Respectfully, no agencies please.