Service Manager

Built from the ground up over a quarter of a century and backed by family values, we’re the one-stop auto shop that goes above and beyond for our customers.

That’s the Northeast experience.

About the Role

We’re looking for a dynamic and customer-focused Automotive Service Manager in Alice Springs to lead our Service Department and drive customer satisfaction to the highest level. As a Service Manager you will Lead, Inspire, Deliver Excellence to all stakeholders

Working together with our Workshop Manager, you’ll oversee the customer-facing side of the department, manage a team of Service Advisors, and ensure every interaction reflects the outstanding reputation our dealership is known for. 

What You’ll Do

• Lead the daily operations of the service department, ensuring effective scheduling and booking mix.
• Oversee and continuously improve the customer journey, from booking through to service completion.
• Support Service Advisors with enquiries, bookings, complaints, and customer communication.
• Build and maintain strong relationships with OEMs and franchise support teams.
• Mentor, coach, and develop service staff to achieve peak performance.
• Collaborate with the leadership team to uphold dealership standards and achieve results.
• Monday - Friday 8am - 5pm - Every 2nd Saturday required 7am-11am

• Passionate for the automotive industry!
• Experience in Automotive Service Management is highly desirable
• A genuine commitment to delivering exceptional customer service.
• A customer-focused, positive attitude.
• A valid driver’s licence.
• Proven leadership experience with a track record of motivating and managing teams
• Strong organisational and administrative skills to keep operations running smoothly.
• Excellent communication skills – both written and verbal.
• Familiarity with AUTOit -Units will be highly regarded.

About Us

Established in 1978, the Northeast Auto Group is a national award-winning automotive retail and service organisation employing 600 people in South Australia, Victoria, Queensland, New South Wales and Northern Territory.

We deliver a complete customer experience through multiple business units to provide the highest quality of service and innovative solutions. Our group of companies include Light and Heavy vehicle dealerships, Engineering and Manufacturing division, Agricultural and Construction Equipment Solutions partnering with renowned and reputable OEM brands across the nation.

We are a high-performance business. Our success is built on hard work and skilfulness. We employ the best, and we invest in our people to make sure their knowledge is second-to-none. We go the extra mile, and we will always deliver.

Ready to make the move?

Accelerate your career and apply now.

*Please note that as part of the recruitment process you may be requested to undergo various pre-employment checks, such as a Right to Work in Australia Check, National Criminal Police Check or a Pre-Employment Medical.

Northeast Auto Group is an Equal Opportunity Employer and welcomes applications from a diverse range of backgrounds to apply for our positions. Northeast Auto Group is committed to creating an inclusive work environment for all employees.

In order to maintain a safe work environment and comply with legal regulations Northeast East Auto Group conducts random drug and alcohol testing as part of its employment policies.

Respectfully, no agencies please.