Service Advisor

Northeast Isuzu UTE, part of the nationally recognised Northeast Auto Group, is a dynamic, modern, and customer-focused dealership. With over a decade of success in delivering quality vehicles and exceptional service, we’re proud of our upbeat team culture and commitment to continuous improvement.

About the role

As a Service Advisor, you’ll be the key liaison between our customers and service department, ensuring an exceptional experience from booking to vehicle collection. This role is perfect for someone who thrives in a fast-paced environment, loves solving problems, and is passionate about delivering exceptional customer service every time.

Key Responsibilities

• Maintaining the customer bookings ensuring it is current and up to date
• Customer care – checking vehicles in and out, informing them about the progress of their vehicle during a service or repair and assisting with queries and follow up
• Assisting the service team with all customer facing aspects of the department
• Handle high volumes of phone and email correspondence.
• Complete general administration tasks and support service operations.

About you 

We are looking for an individual who is an excellent team player and provides first class customer service every time.  To succeed in this role you will have:

• Customer Service experience; ideally in a fast-paced retail environment.  Automotive industry experience is desirable but not essential; we will teach the right person.
• Ability to communicate the value of our service and repairs
• Strong computer literacy with the ability to learn specialised and tailored automotive systems
• Outstanding communication and interpersonal skills with the ability to relate to people at all levels
• Excellent time management skills with the ability to prioritise and meet strict timelines
• Current Driver’s License

About Us

Established in 1978, the Northeast Auto Group is a national award-winning automotive retail and service organisation employing 630 people in SA, VIC, QLD, NSW and NT.

Our group of companies include Light and Heavy vehicle dealerships, Engineering and Manufacturing division, Agricultural and Construction Equipment Solutions partnering with renowned and reputable OEM brands across the nation.

We are a high-performance business. Our success is built on hard work and skillfulness. We employ the best, and we invest in our people to make sure their knowledge is second-to-none. We go the extra mile, and we will always deliver.

Ready to make the move?

Accelerate your career and apply now.

*Please note that as part of the recruitment process you may be requested to undergo various pre-employment checks, such as a Right to Work in Australia Check, National Criminal Police Check or a Pre-Employment Medical.

Northeast Auto Group is an Equal Opportunity Employer and welcomes applications from a diverse range of backgrounds to apply for our positions. Northeast Auto Group is committed to creating an inclusive work environment for all employees.

In order to maintain a safe work environment and comply with legal regulations Northeast East Auto Group conducts random drug and alcohol testing as part of its employment policies.

Respectfully, no agencies please.