Repair & Warranty Coordinator

Northeast Engineering is a transport engineering company specialising in vehicle motor body building. Established in 1999, we have a reputation for building high quality customised truck bodies for clients across Australia. Our Burton facility employs over 50 experienced tradespersons, and we are on the hunt for a salesperson to join our dynamic team.

That’s the Northeast experience.

About the Role

The repair and maintenance coordinator is responsible for managing all repair customer inquiries, ensuring timely quoting, scheduling repairs and maintenance jobs, and coordinating with production teams. This role requires seamless communication between customers, warranty claims processing and repair job execution.

Primary Responsibilities:

• Serve as the primary point of contact for warranty/ repair- related customer inquiries and claims.
• Assess repair and maintenance requirements, providing details and accurate quotes.
• Oversea warranty process, documentation and ensure compliance with company policies and industry standards, including processing and finalising claims.
• Ensure accurate communication of timeless, requirements and progress to customers.
• Coordinator with engineering and manufacturing teams to prioritize and plain schedules.
• Prepare, review and manage all customer quotes.

About you 

 To be successful in this role you will need:

• 3 years of experience in repair, maintenance, or warranty administration.
• Strong understanding of warranty processing and production scheduling within a manufacturing environment.
• Excellent communication, organizational, and relationship management skills.
• Proficiency in CRM systems and service administration tools.
• Ability to multitask, manage deadlines, and drive customer satisfaction.
• Previous experience in a similar role within the truck body manufacturing or automotive industry.
• Formal qualifications in business management, maintenance planning, or engineering-related fields.

About Us

Established in 1978, the Northeast Auto Group is a national award-winning automotive retail and service organisation employing 630 people in South Australia, Victoria, Queensland, New South Wales and Northern Territory.

We deliver a complete customer experience through multiple business units to provide the highest quality of service and innovative solutions. Our group of companies include Light and Heavy vehicle dealerships, Engineering and Manufacturing division, Agricultural and Construction Equipment Solutions partnering with renowned and reputable OEM brands across the nation.

We are a high-performance business. Our success is built on hard work and skilfulness. We employ the best, and we invest in our people to make sure their knowledge is second-to-none. We go the extra mile, and we will always deliver.

Ready to make the move?

Accelerate your career and apply now.

*Please note that as part of the recruitment process you may be requested to undergo various pre-employment checks, such as a Right to Work in Australia Check, National Criminal Police Check or a Pre-Employment Medical.

Northeast Auto Group is an Equal Opportunity Employer and welcomes applications from a diverse range of backgrounds to apply for our positions. Northeast Auto Group is committed to creating an inclusive work environment for all employees.

In order to maintain a safe work environment and comply with legal regulations Northeast East Auto Group conducts random drug and alcohol testing as part of its employment policies.

Respectfully, no agencies please.