ICT Support Officer

Situated in Burton, the Northeast Auto Group spans over 24 acres encompassing both Heavy and Light vehicle dealerships, Manufacturing and Agricultural and Construction Equipment Sales. We are looking to welcome an enthusiastic ICT Support Officer to our ICT team.

About the role

As ICT Support Officers for our internal clients, you are the first point of contact. No two days will be the same as you’ll be proactively problem solving any ICT issues that come your way or escalating them as appropriate.
You’ll provide high quality, efficient support via phone, emails and our ticketing system to identify, troubleshoot, and resolve issues and service requests

Responsibilities will include:

• Delivering robust technical ICT support across the organization.
• Swiftly responding to ICT issues and requests with efficiency.
• Diagnosing and resolving ICT issues and outages promptly.
• Creating and maintaining comprehensive ICT systems documentation.
• Managing and maintaining ICT assets effectively.
• Contributing to the upgrade and implementation of ICT systems.
• Playing a pivotal role in the execution of the ICT Strategy.
• Ensuring compliance with relevant policies and procedures.

About You:

Our ICT team are committed to developing, retaining, and promoting diverse talent. We want to help you grow your current skills and give you the opportunity to learn and develop new ones. We are looking for a candidate who is passionate in striving to achieve the best possible outcome for all our customers, and develop skills and knowledge that form the foundation of a career in IT.

In our successful candidates we are looking for:

• A minimum of 2 years' experience in an ICT Support or Helpdesk role.
• Hold qualifications in Information Technology or a related field.
• Demonstrated expertise in Microsoft Windows, Office, and the Microsoft 365 product suite.
• Display a strong understanding of computer hardware, including mobile devices.
• Familiarity with networking protocols and configurations such as LAN/WAN, DNS, and DHCP.
• Proven experience and comprehension of Cyber Security principles.
• A track record of troubleshooting and resolving ICT issues effectively.
• Ability to adapt and learn new ICT systems and technologies.
• Excellent communication and time management skills.
• Capable of working both independently and collaboratively as a team member.
• Possess a valid driver's license.
  

About Us

Established in 1978, the Northeast Auto Group is a national award-winning automotive retail and service organisation employing 630 people in SA, VIC, QLD, NSW and NT.

We deliver a complete customer experience through multiple business units to provide the highest quality of service and innovative solutions. Our group of companies include Light and Heavy vehicle dealerships, Engineering and Manufacturing division, Agricultural and Construction Equipment Solutions partnering with renowned and reputable OEM brands across the nation.

We are a high-performance business. Our success is built on hard work and skilfulness. We employ the best, and we invest in our people to make sure their knowledge is second-to-none. We go the extra mile, and we will always deliver.

Ready to make the move?

Accelerate your career and apply now.

*Please note that as part of the recruitment process you may be requested to undergo various pre-employment checks, such as a Right to Work in Australia Check, National Criminal Police Check or a Pre-Employment Medical and random drug and alcohol testing throughout employment.

Northeast Auto Group is an Equal Opportunity Employer and welcomes applications from a diverse range of backgrounds to apply for our positions. Northeast Auto Group is committed to creating an inclusive work environment for all employees.

Respectfully, no agencies please.