Customer Care specialist/Sales Admin Support

Northeast Shepparton is offering a fantastic opportunity for someone who enjoys working with people, has strong attention to detail, and can confidently manage a range of customer service and administrative tasks. You will play an important role in supporting our customers while also assisting the sales team with day-to-day administration.

 

Key Responsibilities

• Provide professional and friendly customer service via phone, email and other communication channels
• Respond to customer enquiries and assist with resolving questions or concerns
• Provide administrative support to the sales team
• Process customer orders, enquiries and documentation accurately
• Maintain accurate customer records and update internal systems
• Assist with preparing quotes, invoices and sales documentation
• Follow up with customers and provide updates where required
• Coordinate with internal teams to ensure a smooth customer experience
• Assist with general office and administrative duties as required
• Build and maintain positive relationships with customers and internal stakeholders

 

About You

We are looking for someone who:

• Has previous experience in customer service, administration, sales support or a similar role
• Has excellent communication and interpersonal skills
• Is organised, reliable and able to manage multiple tasks
• Has strong attention to detail and accuracy
• Is confident using computers and learning new systems
• Has a positive and professional approach to customer service
• Can work independently while also being a strong team player
• Is proactive and willing to go the extra mile to support customers and the team

 

What We Offer

 

• A supportive and friendly team environment
• Opportunity to develop your customer service and administration skills
• Variety in your day-to-day work
• A role where your contribution is valued
• Opportunities for growth and development within the business

 

About us

Established in 1978, the Northeast Auto Group is a national award-winning automotive retail and service organisation employing 600 people in South Australia, Victoria, Queensland, New South Wales and Northern Territory.

 

We deliver a complete customer experience through multiple business units to provide the highest quality of service and innovative solutions. Our group of companies include Light and Heavy vehicle dealerships, an Engineering and Manufacturing division, Agricultural and Construction Equipment Solutions partnering with renowned and reputable OEM brands across the nation.

We are a high-performance business. Our success is built on hard work and skilfulness. We employ the best, and we invest in our people to make sure their knowledge is second-to-none. We go the extra mile, and we will always deliver.

Ready to make the move

Accelerate your career and apply now.

*Please note that as part of the recruitment process you may be requested to undergo various pre-employment checks, such as a Right to Work in Australia Check, National Criminal Police Check or a Pre-Employment Medical and random drug and alcohol testing throughout employment.

Northeast Auto Group is an Equal Opportunity Employer and welcomes applications from a diverse range of backgrounds to apply for our positions. Northeast Auto Group is committed to creating an inclusive work environment for all employees.

Respectfully, no agencies please.