Assistant Service Manager

Join a well-established heavy vehicle dealership in Shepparton where leadership, technical expertise and customer service come together in a fast-paced workshop environment.

About the Role

We are seeking an experienced and motivated Assistant Service Manager to support the daily operations of our busy workshop in Shepparton. Working closely with the Service Manager, you will play a key role in leading our team of diesel technicians and service advisors, ensuring exceptional customer service, strong workshop productivity and a safe, compliant environment.

This is an excellent opportunity for someone with heavy vehicle or truck dealership experience who is ready to step into a leadership position within a well-established and growing business.

Key Responsibilities

• Support the Service Manager in overseeing day to day workshop operations
• Coordinate service bookings, job allocations and technician workflow for heavy vehicles
• Monitor workshop productivity, efficiency and quality control standards
• Ensure repairs and servicing are completed safely, on time and to manufacturer requirements
• Provide leadership and day to day support to technicians, apprentices and service advisors
• Manage customer enquiries and escalations in a professional and solutions focused manner
• Oversee accurate job costing, invoicing and manufacturer warranty claim processing
• Assist in maintaining compliance with WHS requirements and dealership standards 

About You

• Previous experience in a heavy vehicle, truck or commercial workshop environment
• Experience in a Service Advisor, Workshop Controller or leadership capacity preferred
• Strong understanding of heavy vehicle servicing, diagnostics and repair processes
• Excellent communication and customer service skills
• Ability to lead and motivate a team in a fast-paced workshop environment
• High attention to detail with strong organisational and problem-solving skills
• Experience using dealership management systems and Microsoft Office
  
  

About Us

Established in 1995, the Northeast Auto Group is a national award-winning automotive retail and service organisation employing 600 people in South Australia, Victoria, Queensland, New South Wales and Northern Territory.

We deliver a complete customer experience through multiple business units to provide the highest quality of service and innovative solutions. Our group of companies include an Engineering and Manufacturing division, Light and Heavy vehicle dealerships, Agricultural and Construction Equipment Solutions partnering with renowned and reputable OEM brands across the nation.

We are a high-performance business. Our success is built on hard work and skilfulness. We employ the best, and we invest in our people to make sure their knowledge is second-to-none. We go the extra mile, and we will always deliver.

Ready to make the move?

Accelerate your career and apply now.

*Please note that as part of the recruitment process you may be requested to undergo various pre-employment checks, such as a Work Entitlements Check, National Criminal Police Check or a Pre-Employment Medical.

Northeast Auto Group is an Equal Opportunity Employer and welcomes applications from a diverse range of backgrounds to apply for our positions. Northeast Auto Group is committed to creating an inclusive work environment for all employees.

In order to maintain a safe work environment and comply with legal regulations Northeast East Auto Group conducts random drug and alcohol testing as part of its employment policies.

Respectfully, no agencies please.