Assistant Service Manager

Our iconic Northeast Isuzu UTE and KGM SsangYong dealership has been selling New and Used vehicles and is renowned in South Australia for providing an exceptional customer experience first time, every time for our valued customers. Our dedicated team are always looking for new ways to enhance the experience and strive for the best.

About the Role

As the Assistant Service Manager, you’ll support the Service Manager in overseeing the daily operations of our light vehicle workshop. You’ll help lead a team of skilled technicians and service advisors, ensuring high standards of customer service, productivity, and safety. This is an exciting opportunity for someone looking to grow in a leadership role within a supportive and dynamic environment.

Key Responsibilities

• Assist in managing the day-to-day operations of the workshop
• Coordinate service bookings, workshop scheduling, and job allocations
• Ensure timely completion of services and repairs while maintaining quality standards
• Support and guide service staff to achieve performance targets
• Provide exceptional customer service, handling escalations and enquiries
• Maintain accurate job costing, invoicing, and warranty claim processing
• Contribute to maintaining a safe and efficient work environment

About You 

• Previous experience in a service advisory or workshop leadership role (light vehicles preferred)
• Strong customer service and communication skills
• Solid understanding of vehicle servicing and repair processes
• Ability to lead and motivate a team in a fast-paced setting
• High attention to detail, with strong organisational and problem-solving abilities
• Proficient in using dealership management systems (DMS) and Microsoft Office

 About Us

Established in 1978, the Northeast Auto Group is a national award-winning automotive retail and service organisation employing 630 people in SA, VIC, QLD, NSW and NT.

We deliver a complete customer experience through multiple business units to provide the highest quality of service and innovative solutions. Our group of companies include Light and Heavy vehicle dealerships, Engineering and Manufacturing division, Agricultural and Construction Equipment Solutions partnering with renowned and reputable OEM brands across the nation.

We are a high-performance business. Our success is built on hard work and skilfulness. We employ the best, and we invest in our people to make sure their knowledge is second-to-none. We go the extra mile, and we will always deliver.

Ready to make the move?

Accelerate your career and apply now.

*Please note that as part of the recruitment process you may be requested to undergo various pre-employment checks, such as a Right to Work in Australia Check, National Criminal Police Check or a Pre-Employment Medical and random drug and alcohol testing throughout employment.

Northeast Auto Group is an Equal Opportunity Employer and welcomes applications from a diverse range of backgrounds to apply for our positions. Northeast Auto Group is committed to creating an inclusive work environment for all employees.

Respectfully, no agencies please.